SHOP FAQ

How does the Money-Back Guarantee work?

If, within 14 days after receiving your order, you aren't happy or this wasn't the appropriate training to buy, we'll refund it for a 10% restocking fee. You should know, though, that it has been years since we've had to process a refund, and we need to go read the manual to figure out how to do it.

How big are the downloads?

There's no way to sugar-coat it, the downloads are large. The downloads run 2 GB to 5 GB per volume, which can be over 60 GB for all of Directing Actors in HD. But you shouldn't compare it to downloading a song, it's better to compare it to having it physically shipped. If you're on a 4 Mbit connection, you can download approximately 1.8 GB per hour, which means that Directing Actors would take 30 hours to download, still much faster than shipping.

Can I re-download if my hard disk crashes?

Yes, simply contact us to have your download reactivated.

Is there any DRM on the downloads?

No. We believe that DRM is evil, because it prevents you from watching the videos where it's best for you, it prevents you from making backup copies, and if Hollywood Camera Work suddenly no longer existed, you wouldn't even be able to play them anymore. DRM punishes the very people who did the right thing by buying the videos, and does very little to stop pirates. We want you to be free to use the videos in the best way for you, and we hope that you won't give out copies or upload it on the internet.

Can I pay with a check, money order, Western Union, or bank wire transfer?

Yes, yes, yes and yes. First, you need to place an order into our system, so go through checkout, and use the payment method “Check / Wire Transfer” as the payment method. This will place the order On Hold, after which we’ll contact you with payment instructions and the final amount to be wired or mailed.

Do I have to pay sales tax?

We are incorporated and have our entire business presence in the State Of Nevada, so Nevada residents have to pay 8.10% Clark County Sales Tax. You don’t have to pay Sales Tax in any other state, although some states want you to self-report a Use Tax from buying in another state – it sounds like a joke, but there you go.

Can my school/college submit a purchase order?

We accept purchase orders from all major universities, K-12 schools, Community Colleges and professional schools in the US and Canada. We require an email address on all purchase orders, or we can't complete the order form on our end. Please fax purchase orders to +1 702 924 0431 or email to sales@hollywoodcamerawork.com. Please do not mail them, it's much slower.

I'm a teacher and I want to use the course in class. Do I need a Public Performance License?

We consider any classroom use under 30 minutes to be Fair Use, and actually a kind of PR, so thank you very much! But for longer use, we require a Public Performance License. Our PPLs are available as either Single Teacher or Schoolwide, they are perpetual, and cover all Hollywood Camera Work courses under a single license. You can add them from the Buy menu.

Do you protect my personal information? Will you spam me?

We don't share your information with anyone, and we don't send you emails any time a thought pops into our heads. We only send out an email if we have a new product, or if it's something really important, so you're looking at maybe 1 email a year. In each such an email, you can self-service remove yourself, and you'll never hear from us again unless you place a new order.

Do you store my credit card information?

Our payment processor stores credit cards, but we never know what your card number is, we only have an ID we can refer to. When you go through checkout, credit card entry happens on the payment processor's website.

Will I have to pay customs when I receive my package?

You might. With FedEx International Priority, you're 100% guaranteed to have to pay customs. With USPS, it's generally about 50/50, although some European countries have gotten very aggressive. Consider getting the download version, since international law usually doesn't allow taxes or customs on electronic purchases.

Can you label an international order as a gift with a value of $20?

Sorry, we can't, if/when it got found out, we could be subject to large fines. We label the packages 'Documentation / Training Materials', and it seems to help some orders get through customs without processing. You should consider buying the download version.

What if I never receive my package?

We consider the package our responsibility until you have it in your hands. If your package is lost, we'll ship you a new one. However, please know that some shipping methods, especially USPS Express Mail International and USPS Priority Mail International don't offer delivery guarantees, only "estimates". Even though Priority Mail International is billed as 7-10 days, we've seen it take between 5 and 45 days. We will only reship once we're fully satisfied that the package is in truth lost.

What is the warranty?

Lifetime warranty. If there's any kind of problem you ever encounter that is due to a manufacturing defect, we'll replace it. After 1 year from purchase, we may replace it with a download. If you want a physical replacement that is due to your own circumstances (lost/stolen/destroyed product), contact us, and we'll work something out.

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